Let Us Answer Your Doubts

FAQ

  • All About Payment
      1. We accept direct bank in for purchases done on this e-commerce platform.  Banking details are as follow:

    MAYBANK 5612 8401 460

    WONG WOEI LING

    It is important for you to inform us (sales@herbaniq.com) that you’ve banked in the amount and the order number so that we can process your purchase.  Note that all payments have to clear in our bank before posting of products are done.

      2. We also accept PayPal account.
      3.  We accept debit card and credit card payment VIA PayPal.  In this case, it is NOT NECESSARY to have a PayPal account.
  • All About Products
    1. All products are herbal based, and are manufactured in GMP complied factory from Penang.
    2. We have Halal cert and certs from KKM to sustain our claim on the hygiene and quality of the products.
  • All About Shipping
    1. All products shall be posted to the buyers.  It is important for you to leave us a functional mobile number so that we can send you the parcel tracker code and follow up with issues that crop up, if any.
    2. All parcels below 1kg are posted using Poslaju, and Pos Malaysia or Air parcel for above 1kg.
      1. 0-1 kg, Poslaju, max 3-5 working days
      2. 1kg and above, Pos Malaysia/Air parcel, max 14-21 working days
    3. We employ RM10 flat rate shipping regardless of the total amount of your purchase, and the weight of the parcels.